Privacy Policy

Overview

TestDriller provides online and offline educational products for individuals, schools, businesses, developers, and resellers. These include learning and examination applications, activation and licensing services, reseller tools, online payments, product customisation, support, and services that help customers locate sales points.

This policy explains what information we collect, why we collect it, how it is handled, and the choices available to you. It applies to TestDriller products and services operated by IAF SAWII Limited.

Privacy for app and product users

Activation and licensing

TestDriller products may require an activation key or licence. To issue an activation, we may request your mobile number and, where applicable, your email address, product key, product type, application version, or other information needed to validate and deliver the licence.

Feedback, error reports, and support

When you intentionally submit feedback, request support, or send an error report, we may receive the message, relevant diagnostic details, product information, and any email address or mobile number you choose to provide. We use this information to investigate the issue, reply to you, and improve product reliability.

Offline use

Our offline products are designed to work without continuously transmitting device activity. They do not collect information from your device in the background. A network request may occur when you deliberately activate a product, make a payment, contact support, submit feedback, send an error report, or use another clearly connected feature.

Privacy for resellers and developers

When you create a reseller or developer account, we may collect your name, email address, telephone number, business name, business address, account credentials, author or developer identity, and information required to administer your account.

Because reseller activities can involve financial transactions and the generation, sale, or transfer of licences, we may also maintain:

• identity and know-your-customer information required for compliance;
• account balances, purchases, transfers, withdrawals, and transaction references;
• activation keys, licence records, product activity, and audit history;
• subaccount details, roles, permissions, and security events;
• application customisation, package, support, and communication settings.

We use this information to provide the platform, secure accounts, process transactions, prevent fraud, meet legal obligations, support customers, and maintain reliable business records.

Information from online services

Sales-point requests

When you request the nearest sales point by SMS or another supported channel, your mobile number and request are sent to our service so we can return the requested location. We use the number to fulfil and support that request.

Website and account sessions

Our website may process basic technical information—such as session identifiers, IP address, browser or device type, request time, and security logs—to keep you signed in, protect the service, diagnose faults, and prevent abuse. Essential storage may also remember choices such as your selected theme.

Payments

Payments may be handled by an authorised payment provider. The provider processes payment details under its own privacy terms and returns information such as payment status and a transaction reference to us. TestDriller does not need to store your complete card details to confirm a payment.

How we use and retain information

We use information only where reasonably necessary to:

• create and secure accounts;
• activate products and issue or manage licences;
• process payments, transfers, balances, and withdrawal requests;
• provide support and send service-related communications;
• operate app customisation and communication features;
• monitor reliability, investigate errors, and improve our services;
• detect misuse, protect users, and comply with applicable law.

We retain information for as long as necessary to provide the service, maintain legitimate transaction and audit records, resolve disputes, enforce agreements, and satisfy legal or regulatory requirements. Retention periods may differ by record type.

Sharing and security

We do not sell personal information. We may provide limited information to trusted service providers that help us operate the service—for example payment processing, email delivery, infrastructure, or customer communication—only to the extent needed to perform those services. We may also disclose information where required by law, to protect legal rights, or to investigate fraud and security threats.

We use reasonable administrative, technical, and organisational safeguards to protect information. However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your password, API keys, and other account credentials.

Your choices and rights

Subject to applicable law and necessary identity verification, you may ask us to access, correct, or delete personal information associated with you. Some transaction, licensing, security, and compliance records may need to be retained even after an account is closed.

You can limit information sent by offline applications by not using optional connected features. Information required to activate a product, complete a transaction, or secure an account may be necessary for that service to function.

Product and content disclaimer

TestDriller is a product of IAF SAWII Limited, a software company. TestDriller is not endorsed by or affiliated with any examination body unless expressly stated.

IAF SAWII Limited owns the TestDriller software and associated proprietary materials. Examination content remains attributable to the relevant examination body or content provider. We do not knowingly accept illegally obtained content; we use material made publicly available by the relevant body or created or licensed through educational consultants and other authorised sources.